ServiceNow Software Asset Management (SAM) Pro includes several modules designed to optimize software license usage, reduce costs, ensure compliance, and provide actionable insights.
1. Software Asset Lifecycle Management
Purpose: Manages the complete lifecycle of software assets from procurement to retirement.
Key Features:
License tracking and compliance.
Automation of software requests and fulfillment.
Software reclamation for unused or underutilized licenses.
2. License Management
Purpose: Tracks software licenses and ensures compliance with vendor agreements.
Key Features:
Monitoring of license utilization.
Tracking of entitlements for vendors like Microsoft, Adobe, Oracle, and SAP.
Alerts for over-licensing or under-licensing.
3. Publisher Packs
Purpose: Predefined content and configurations for popular software vendors.
Key Features:
Prebuilt content for specific vendors (e.g., Microsoft, IBM, Oracle, SAP).
Templates for managing licenses and tracking compliance.
4. Software Reconciliation
Purpose: Reconciles discovered software installations with purchased licenses.
Key Features:
Automated reconciliation of installed versus licensed software.
Identification of compliance gaps or surplus licenses.
5. Software Discovery and Normalization
Purpose: Identifies installed software across the organization and standardizes the data.
Key Features:
Normalization of discovered software titles.
Integration with ServiceNow Discovery and third-party discovery tools.
Accurate software categorization using the ServiceNow Content Library.
6. Optimization and Reclamation
Purpose: Optimizes license usage and reclaims unused licenses.
Key Features:
Identifies underutilized software for reclamation.
Automates the removal or reassignment of licenses.
Reduces software costs by reclaiming unused entitlements.
7. Compliance Management
Purpose: Ensures software usage aligns with licensing agreements.
Key Features:
Compliance reports and dashboards.
Alerts for potential non-compliance risks.
Remediation workflows for addressing compliance issues.
8. Contract and Vendor Management
Purpose: Manages software contracts and vendor relationships.
Key Features:
Tracking contract expirations and renewals.
Monitoring vendor performance and terms.
Linking contracts with entitlements and software usage.
9. Software Spend Analysis
Purpose: Provides insights into software spending.
Key Features:
Budgeting and forecasting for software expenses.
Insights into cost-saving opportunities.
Spend dashboards for vendor-specific analysis.
10. Cloud Management Integration
Purpose: Extends SAM capabilities to manage cloud-based software and subscriptions.
Key Features:
Tracking SaaS subscriptions and utilization.
Managing cloud-based licenses (e.g., Microsoft 365, AWS).
Identification of unused or duplicate SaaS applications.
11. Advanced Reporting and Dashboards
Purpose: Provides a consolidated view of software assets, compliance, and spending.
Key Features:
Prebuilt and customizable reports.
Real-time dashboards for decision-making.
Integration with ServiceNow Performance Analytics for advanced insights.
12. Integration with CMDB
Purpose: Links software assets to the Configuration Management Database (CMDB).
Key Features:
Relating software assets to business services and hardware.
Improved visibility and impact analysis for IT operations.
13. Mobile Capabilities
Purpose: Access and manage software assets on the go.
Key Features:
Mobile-enabled software requests.
Reclamation approvals via mobile devices.
These modules help organizations maximize the value of their software investments while minimizing risks and costs.
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