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Accélérez votre entreprise avec REDE

Powerful solutions that deliver actionable insights.

Our Solutions.

At REDE Consulting, we specialize in delivering innovative, tailored ServiceNow solutions that empower organizations to achieve operational excellence, streamline processes, and enhance business outcomes.  

ServiceNow IRMGRC

 

ServiceNow IRM goes beyond traditional, compliance-driven GRC technology solutions to provide actionable insights that are aligned with business strategies, not just regulatory mandates.
 

Core Features of ServiceNow IRM and GRC

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  • Unified Platform:
    Combines risk, compliance, and governance on a single platform, eliminating silos.
     

  • Risk-Based Decision-Making: Empowers stakeholders with actionable insights for informed decision-making.
     

  • Automation and Integration: Leverages AI and automation to simplify complex workflows and integrate seamlessly with existing tools.

    Power Your Policies, Procedures and Controls With AI
     

  • Audit Readiness:
    Ensures audit preparedness by maintaining comprehensive, real-time records.

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How We Assist.
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  • Policy & Compliance Management
    - Policy Lifecycle Mgmt.
    - Compliance Mgmt. 
    - Automated Monitoring.
     

  • Risk Management
    - 3rd Party Risk Mgmt.
    - Risk Identification.
    - Risk Assessment.
    - Scenario Analysis. 
    - Risk Rating.
    - Risk Tracking.
     

  • Operational Risk Management

  • Continuous Authorization & Monitoring

  • Operational Resilience Management

  • Regulatory Change Management

  • Audit Management
    - Audit Planning.
    - Audit Execution.
    - Audit NC & Findings.
    - Recommendations. 
     

  • Use Case Accelerators

  • Performance Analytics

  • Predictive Intelligence

Conseil en stratégie et transformation numérique

Parcourez facilement le chemin complexe de la transformation numérique grâce aux services de conseil de REDE. Gagnez en clarté, définissez votre vision et surmontez les défis techniques et organisationnels avec nos conseillers experts, garantissant ainsi un parcours de transformation numérique réussi.

 

Nos conseillers vous guident à travers des ateliers de vision, une planification stratégique, des analyses et la création d'une feuille de route pour une transition fluide dans le paysage numérique.

Integrated Risk Management (IRM): Proactive Risk Mitigation

REDE specializes in implementing ServiceNow IRM solutions that enable enterprises to identify, assess, and manage risks effectively. By unifying risk management processes into a single platform, we empower organizations to:

  • Gain a 360° Risk View: Consolidate risk data across functions for comprehensive insights.

  • Automate Workflows: Streamline risk mitigation efforts with tailored automation.

  • Enhance Decision-Making: Leverage real-time analytics to prioritize and address risks.

 

Governance, Risk, and Compliance (GRC): Streamlined Compliance for Peace of Mind

With regulatory requirements constantly evolving, maintaining compliance can be a challenge. Our GRC expertise ensures clients stay ahead by:

  • Simplifying Compliance: Mapping industry regulations to actionable processes.

  • Ensuring Accountability: Establishing clear ownership for risk and compliance activities.

  • Reducing Audit Fatigue: Centralizing evidence management for seamless audits.

  • Key Metrics Tracking: Compliance Score, Risk Heatmap, Vendor Risk Rating, Audits Findings, Closure rates. 
     

Financial Operations (FinOps): Driving Financial Efficiency

In today’s digital economy, managing cloud costs and financial operations is critical. Our FinOps solutions empower clients to:

  • Optimize Cloud Spend: Gain visibility into cloud usage and implement cost-saving measures.

  • Enhance Budget Management: Track and forecast financial performance in real-time.

  • Achieve Scalability: Align financial strategies with business growth objectives.​

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Success Stories That Speak for Themselves

  • Global Insurance Leader: Enabled IT risk management transformation, ensuring compliance with stringent regulations.

  • IT Consulting Giant: Developed a Vaccine Management System on ServiceNow, ensuring compliance during global events like the Olympics.

  • Security Product Innovator: Built ServiceNow connectivity, elevating their market presence and compliance capabilities.

How We Help U Succeed!​

  • Enhanced Risk Visibility
    Gain real-time insights into risks across your enterprise with dashboards and reports that enable informed decision-making.
     

  • Automated Compliance Management
    Reduce manual effort and errors with automated workflows, ensuring seamless adherence to standards like ISO, GDPR, DORA, and more.
     

  • Operational Efficiency
    Streamline processes by integrating IRM and GRC modules into your ServiceNow platform, ensuring effortless tracking, reporting, and risk mitigation.
     

  • Regulatory Readiness
    Stay audit-ready with REDE’s expert-driven strategies that help you anticipate and prepare for evolving compliance landscapes.

Client Testimonial for REDE's IRM/GRC Implementation Services

 

"Partnering with REDE Consulting for our IRM/GRC implementation was a game-changer. Their team’s deep understanding of both the insurance industry and ServiceNow’s capabilities enabled us to streamline compliance processes and proactively manage risks. They delivered a tailored solution that aligns seamlessly with our global operations, ensuring we stay ahead in a constantly evolving regulatory landscape."

 

— Sarah Thompson, VP of Risk Management, Global Insurance Company.

Let’s Succeed Together!

Partner with REDE Consulting to transform governance, risk, and compliance into a strategic advantage. Our IRM and GRC expertise not only mitigates risks but also drives innovation, resilience, and long-term success.

 

Contact us today to learn how REDE can help your business thrive.

ServiceNow ITOM


The solution includes​

  • Now Assist for ITOM

  • Discovery

  • Service Mapping

  • Certificate Management

  • Firewall Audits & Reporting

  • Service Graph Connectors

  • CMDB

  • Agent Client Collector

  • Event Management 

  • Service Reliability Management

  • Metric Intelligence

  • Health Log Analytics

  • Cloud Accelerate

  • FinOps

  • Compliance

Mise en œuvre et livraison

Des équipes fiables possédant une expertise du secteur conduisent des objectifs orientés vers l'action, garantissant le succès de l'entreprise grâce à la résolution de problèmes des parties prenantes, des solutions innovantes et des expériences utilisateur convaincantes.

 

Les services comprennent l'amélioration des processus métier, la définition et la gouvernance des programmes, ainsi que l'architecture et la mise en œuvre technique.

ITOM

  • Optimize Infrastructure Costs 

  • Enhance IT Service Reliability 

  • Automate Workflows 

  • Proactive Problem Resolution 

  • Dynamic Resource Allocation 

  • Significant Noise Reduction 

  • Ensure Compliance and Governance 

We Help:

+ Predictive AIOps
 
Stop chasing false positives and identify anomalies with less guesswork. Analyze telemetry and log data using AI to reduce noise, predict issues, and automate resolutions.

+ Discover your IT estate
 
Gain full visibility into your infrastructure, including on-premises, cloud, and serverless environments. Manage TLS certifications and firewall policies on a single platform.

+ Get business service context
 
Create intuitive service maps with multiple options. Leverage machine learning for fast deployment. Visualize the impact of change on application services.

Client Testimonial for REDE's ITOM Implementation Services
 

"The REDE team brings exceptional expertise in both project management and technical implementation. They helped us tackle complex ITOM challenges and transformed them into effective, scalable solutions that added real value to our organization."  — Mark Williams, Director, ServiceNow Practice | Global IT Consulting Company

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Want to Learn More? Talk to an Expert 📩 Contact us 

ServiceNow ITAM

 

Track, manage, and optimize your IT assets throughout their lifecycle with ServiceNow ITAM.

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  • Gain complete control of hardware, software, and cloud resources.

  • Ensure compliance with licensing and regulatory requirements.

  • Optimize asset utilization to reduce wastage and costs.
     

​Maximize asset value and reduce costs with smarter asset management.
 

  • Lifecycle tracking: Manage the complete lifecycle of hardware, software, and cloud assets.
     

  • License optimization: Reduce overspending and ensure compliance with software license agreements.
     

  • Cost transparency: Gain financial insights for better decision-making.
     

  • Compliance-ready: Automate audits to mitigate risks associated with non-compliance.

 

Why ITAM Matters for Your Business

  • Maximized ROI on IT Investments: Identify underutilized or redundant assets and reallocate resources efficiently.
     

  • Enhanced Operational Efficiency: Reduce downtime and improve asset tracking with robust ITAM processes.
     

  • Improved Compliance and Risk Management: Mitigate risks and ensure compliance with licensing and regulatory standards.
     

  • Future-Ready IT Ecosystem: Build a foundation for scalable growth and innovation with an optimized IT asset portfolio.

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Key Benefits: Cost savings, reduced risks, and better resource planning.

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The REDE Advantage

By integrating ITAM, FinOps, and Compliance, we deliver a unified approach that drives measurable results:
 

  • Cost Savings: Achieve significant reductions in IT and cloud spending.
     

  • Operational Excellence: Enhance productivity with streamlined workflows and automated processes.
     

  • Regulatory Confidence: Meet and exceed compliance requirements with minimal disruption.
     

  • Sustainable Growth: Build a resilient IT infrastructure that supports long-term business success.

Développement d'applications personnalisées

Chez REDE Consulting, nous sommes spécialisés dans le développement d'applications personnalisées pour aider les entreprises à atteindre leurs objectifs uniques. Notre équipe de développeurs expérimentés et certifiés travaillera avec vous pour créer une application personnalisée répondant à vos besoins spécifiques, de la conception au déploiement.  

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We help implement

  • Enterprise Asset Lifecycle Management

  • Hardware Asset Management

  • Software License Management 

  • Software License Optimization

  • Software Renewals and Audits

  • Asset Onboarding and Offboarding

  • Contract and Renewal Management

  • Cloud Cost Management

  • CMDB Data Quality

  • Asset Repository

  • Disposal & Decommissioning

  • AI-Powered Transformation

  • Security & Risk Management

  • Asset Management Executive Dashboard

Why Integration Matters

Traditional, siloed systems create inefficiencies, increase costs, and expose organizations to compliance risks. ServiceNow’s integrated solution bridges these gaps, offering:
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  1. Visibility Across Operations:
    A centralized platform ensures end-to-end visibility of IT assets, financial metrics, and compliance status.
     

  2. Proactive Risk Management:
    Automated workflows and AI-driven insights help identify and address compliance and cost risks before they escalate.
     

  3. Optimized Resources:
    Eliminate redundancies and underutilized assets while ensuring financial and regulatory accountability.

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Our Approach to ITAM Success

  1. Comprehensive Discovery and Mapping:
    We leverage advanced tools, including ServiceNow, to provide a 360-degree view of your IT assets, ensuring complete visibility and control.
     

  2. Strategic Integration with ITOM and CMDB:
    ITAM isn’t just an isolated practice; it’s integral to operational efficiency. We integrate ITAM with ITOM and CMDB to break down silos and create a unified system that enhances productivity and decision-making.
     

  3. Compliance and Cost Management:
    Stay ahead of audits and licensing challenges with our compliance-driven solutions. We help you optimize asset utilization and reduce unnecessary expenses.
     

  4. Automation and AI-Driven Insights:
    Our ITAM solutions use automation and AI to simplify complex processes like procurement, tracking, and decommissioning, offering real-time insights for smarter asset management.
     

  5. Tailored Solutions for Unique Needs:
    Every business is different, and so are its ITAM requirements. REDE customizes ITAM frameworks to align with your organization’s goals and industry standards.

Client Success Stories

  • Case Study: Optimizing IT Assets for a Global Telecom Provider
    REDE helped a leading insurance company streamline their ITAM processes, reducing asset-related risks by 30% and achieving annual cost savings of over $500,000.
     

  • Case Study: Enhanced Compliance for a SaaS Enterprise
    Our tailored ITAM solution enabled a SaaS provider to meet complex compliance requirements, leading to a 50% improvement in audit readiness and faster resolution of asset discrepancies.

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Client Testimonial for REDE's ITAM - SAMPro Implementation Service

"REDE Consulting exceeded our expectations during the implementation of ITAM - SAMPro. Their in-depth knowledge of ServiceNow and tailored approach to our specific needs enabled us to streamline software asset management across our global operations. The team's professionalism, technical expertise, and ability to overcome complex challenges have been invaluable to our success."— James Caldwell, VP of IT Operations, Telecom company"

Partner with REDE Today

At REDE Consulting, our ITAM expertise isn’t just about managing assets—it’s about creating value. Let us help you unlock your enterprise’s full potential with customized ITAM strategies that drive measurable success.

 

Get in touch with us today to learn how we can transform your ITAM capabilities and propel your business forward.

​How NowAssist helps.

  • Automated Workflows: NowAssist uses AI-powered recommendations to automate repetitive tasks across IRM, ITAM, and ITOM, reducing manual intervention and error rates.
     

  • Contextual Assistance: For risk managers, IT asset managers, and operators, NowAssist provides real-time insights and guidance, enabling faster resolution of tasks like policy reviews, risk assessments, and incident management.
     

  • Natural Language Interaction: Employees can interact with the platform via natural language, reducing the complexity of navigating modules and retrieving information.

 

How GenAI
helps.

  • AI-Powered Risk Insights: GenAI analyzes historical data and external benchmarks to predict emerging risks, allowing organizations to proactively mitigate them.
     

  • Automated Policy Generation: NowAssist streamlines the creation of compliance policies by suggesting templates tailored to specific regulatory frameworks like GDPR, DORA, or HIPAA.
     

  • Real-Time Audit Support: GenAI enhances audit workflows by generating reports and summarizing compliance gaps, saving significant time during internal and external audits.

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Benefits of ServiceNow Data Fabric

  • Increased Efficiency: Eliminates data silos and manual data management efforts.
     

  • Better Collaboration: Provides a shared view of enterprise data across teams.
     

  • Enhanced Agility: Accelerates the adoption of new technologies and processes.
     

  • Cost Savings: Reduces overhead costs associated with fragmented data systems.

Équipe élargie et amp; Services gérés

  • Équipe ServiceNow étendue services apporte une richesse d'expertise, de flexibilité et de réductions de coûts aux clients, leur permettant de maximiser les avantages de la plateforme ServiceNow et de rationaliser la gestion de leurs services informatiques et leurs processus commerciaux.

 

  • Maintenirune plateforme ServiceNow robuste pour un parcours de transformation fiable avec l'assistance de notre équipe dans la gestion des incidents et des problèmes, l'administration de la plateforme, les mises à niveau, les correctifs et les services de support continu.

05. ServiceNow Data Fabric

ServiceNow Introduces Workflow Data Fabric, Forging a New Generation of AI-fueled Productivity for the Enterprise
 

  • Enhanced integrated data layer unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source
     

  • Work smarter and make better business decisions with AI and analytics on the Now Platform®. Now Intelligence powers automation, optimization, and transformative experiences.
     

  • ​Workflow Data Fabric is powered by the Now Platform and the newly introduced RaptorDB Pro high-performance database to unlock value with ultra-speed and scale

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Use Case 1: CMDB Enrichment

  • Problem: Inaccurate or incomplete Configuration Management Database (CMDB) data impacts IT operations.

  • Solution: Data Fabric enriches CMDB data by integrating real-time updates from multiple systems, ensuring accuracy and relevance.

  • Outcome: Improved incident resolution times and proactive IT management.


Use Case 2: ITOM Efficiency

  • Problem: Difficulty in identifying infrastructure issues due to disconnected monitoring tools.

  • Solution: Data Fabric consolidates data from ITOM tools, providing a unified view of infrastructure health.

  • Outcome: Reduced downtime and faster issue resolution.


Use Case 3: Proactive Risk Management

  • Problem: Siloed risk data delays decision-making.

  • Solution: Data Fabric integrates risk data across GRC systems, providing real-time risk insights.

  • Outcome: Faster risk mitigation and improved compliance.

 

By leveraging REDE Consulting’s expertise in ServiceNow Now Assist and Gen AI, enterprises can redefine how they operate, innovate, and grow, ensuring they remain competitive in a rapidly changing landscape.

Want to Learn More? Talk to an Expert 📩 

Notre mission:

est de réaliser le potentiel de la technologie et de la créativité humaine.

 

Nous aidons nos clients à évoluer vers leur moi optimal et le plus amélioré.

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Chez REDE Consulting, nous reconnaissons l’importance de s’harmoniser avec votre écosystème actuel. C'est pourquoi nous collaborons étroitement avec votre équipe pour garantir un processus d'intégration fluide, réduisant les perturbations et optimisant les résultats. Explorez plus loin pour découvrir les avantages de choisir REDE Consulting.

Client Success Stories

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  • Global Insurance company - ServiceNow Risk Management Implementation
    REDE Consulting helped the Insurance implement ServiceNow’s Risk Management module, optimizing their risk management processes and ensuring compliance with regulatory requirements, which led to reduced operational risk and improved governance.
     

  • Global IT Consulting Company - Vaccine Management System
    We developed a Vaccine Management System for a renowned global IT consulting company using the ServiceNow platform. This solution supported the management of vaccination data during the 2022 Olympics in Japan, enabling seamless tracking and reporting.
     

  • Security Product Company (USA) - ServiceNow Marketplace Integration
    REDE assisted a security product company from the USA in building connectivity to ServiceNow and hosting their product on the ServiceNow Marketplace, expanding their reach to a wider customer base.
     

  • Contract Lifecycle Management (CLM) for a USA-based Company
    REDE Consulting played a crucial role in building and implementing a Contract Lifecycle Management (CLM) solution for a USA-based client on the ServiceNow platform, streamlining contract workflows and ensuring compliance.
     

  • AI-Ready ServiceNow Platform for a Global Enterprise
    We helped a global enterprise optimize their ServiceNow platform with AI capabilities, enabling them to scale faster and enhance automation across multiple IT service management (ITSM) functions.
     

  • GRC and IRM Solutions for an Insurance Client
    We implemented governance, risk, and compliance (GRC) and integrated risk management (IRM) solutions for an insurance client, improving their ability to manage regulatory requirements and risks effectively.
     

  • Xanadu - Accelerating ServiceNow Platform for Speed and Scale
    REDE Consulting worked with Xanadu to optimize their ServiceNow platform for speed and scalability, enhancing performance and supporting their business's growing demands.
     

  • Enterprise ITAM Optimization for a Global Corporation
    We partnered with a global corporation to optimize their IT Asset Management (ITAM) processes, leading to more efficient asset tracking, lifecycle management, and cost savings.
     

  • ServiceNow CMDB Customization for a Leading Healthcare Provider
    REDE Consulting customized the ServiceNow Configuration Management Database (CMDB) for a leading healthcare provider, enhancing their asset management, visibility, and service delivery capabilities.
     

  • Proactive ITOM Implementation for a Financial Institution
    REDE Consulting assisted a major financial institution in implementing ServiceNow’s IT Operations Management (ITOM), leading to improved incident resolution times, better service performance, and higher customer satisfaction.

 

  • ITSM Efficiency for a Global Financial Institution - Problem: High ticket volumes and slow incident resolution impacting IT operations.
    REDE integrated ServiceNow’s GenAI capabilities to deploy AI agents for ticket triaging and resolution. The solution helped in 40% improvement in MTTR and a 30% reduction in IT support costs.

 

  • GRC Automation for an Insurance Giant - Problem: Regulatory audits consuming excessive resources and risking non-compliance fines.
    REDE implemented a GenAI-driven ServiceNow GRC module to automate policy management and compliance reporting. This drastically helped in Compliance management time reduced by 50%, ensuring audit readiness with zero fines.

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  • ITOM Proactive Management for a Technology Company - Problem: Frequent service disruptions due to unplanned outages.
    REDE deployed GenAI-powered predictive maintenance and automated remediation workflows using ServiceNow ITOM. This helped in 35% reduction in downtime and 20% savings on IT operational costs.

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These success stories reflect REDE's expertise in delivering innovative and impactful solutions that drive business transformation across various industries.

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